Exposing dishonest operators, protecting European players, and promoting transparency in online gambling.
Is it Fair Casino? Check Casino Before You Play.
Is it Fair Casino? — Unfair Gambling Practices and Casino Brands
We investigate unfair gambling practices, uncover dishonest casino brands, and highlight the ones that truly play fair. Every player deserves honesty, safety, and transparency — not excuses.
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Our Mission
Many online casinos accept European players but operate outside EU rules. They delay payouts, block winning accounts, or advertise bonuses that never match the real terms.
Is it Fair Casino helps you recognize these unfair gambling practices and choose casinos that meet European consumer-protection standards. We base our evaluations on the EU Directive on Unfair Commercial Practices (UCPD) — adapted to online gambling.
Our Goals
Expose deceptive or manipulative casino practices
Help players file official complaints
Recommend licensed and transparent operators
Promote responsible and fair gambling standards in Europe
How It Works
Identify
Spot signs of unfair behaviour — fake bonuses, blocked withdrawals, hidden rules or false licensing.
Report
Submit your case securely. Our team reviews the evidence and classifies it under EU “unfair practice” criteria.
Recommend
We maintain a public Red / Amber / Green list of casinos — showing which brands can be trusted and which must be avoided.
🧾 See How We Rate ›
What Counts as Unfair Gambling Practice
Misleading Practices
01
Fake licences or “EU trust seals” that don’t exist
02
Advertising guaranteed winnings or risk-free bets
03
Changing bonus terms after registration
04
Hidden wagering or max-cash-out limits
05
Manipulated RTP or “fake audit” claims
Aggressive Practices
Pressuring players to deposit or cancel withdrawals
VIP managers using personal or emotional pressure
Inability to close account or withdraw easily
Flooding users with promotional spam
General Unfairness Test
A gambling practice is unfair when it violates professional diligence and distorts a player’s decision — causing them to deposit, bet or play in ways they otherwise wouldn’t with honest information.
Signs of a Fair Casino
- Licence verifiable on official regulator website
- Same deposit and withdrawal methods
- Clear wagering rules and maximum cash-out
- 24/7 support with written records
- Responsible gaming tools available in account settings
- ADR/Ombudsman listed
Red Flags of Unfair Casinos
- No visible licence or unverifiable licence number
- “Your withdrawal is under review” for weeks or months
- Support stops responding after winnings
- Only crypto withdrawals allowed, no banking or card options
- Bonus terms hidden or changed after deposit
- Fake countdown timers or “only today” offers that restart daily
The “Black List” of Unacceptable Casino Tactics
| # | Practice | Description |
|---|---|---|
| 1 | Fake Licensing | Using or fabricating MGA / Ksa / Spelinspektionen / ANJ certificates |
| 2 | False “EU Guarantee” | Pretending to be “EU approved” without legal basis |
| 3 | Bait-and-Switch | Advertising high bonuses, changing terms later |
| 4 | Misleading “Free” | Hidden wagering or withdrawal limits |
| 5 | Endless KYC | Requests for new documents every few days |
| 6 | Withdrawal Denial | Inventing reasons to block payouts |
| 7 | Fake Reviews | Paid or undisclosed affiliate “testimonials” |
| 8 | Targeting Minors | Using youth-oriented characters or visuals |
| 9 | Aggressive VIP Pressure | Personal calls or chat messages urging deposits |
| 10 | Retroactive Rules | Changing T&Cs to reject winnings |
🚨 View Full Blacklist ›
Red / Amber / Green List Explained
We classify each casino based on its conduct, licensing, and compliance with EU fair-play standards.
| Status | Meaning | Examples |
|---|---|---|
| 🟥 Red | Proven unfair or illegal practices | Fake licences, blocked winnings |
| 🟨 Amber | Risky / under observation | Unclear bonus rules, slow payouts |
| 🟩 Green | Fair and transparent | Fast payments, verified licence, clear terms |
Evaluation criteria include:
01
Valid EU or equivalent licence (MGA, Ksa, Spelinspektionen, ANJ, DGOJ, ADM)
02
Clear and accessible Terms & Conditions
03
Honest advertising and bonus transparency
04
Verified RNG and RTP audits
05
Effective responsible-gambling tools
06
Complaint handling and ADR access
07
Real-world player feedback
Fairness Scorecard (Base 100-Point Scale)
30 points
25 points
20 points
15 points
10 points
Ratings (combined with Red/Amber/Green flags) become measurable and auditable.
🏆 *See the Full Casino Ratings ›
Report an Unfair Casino
Have you experienced unfair treatment?
If a casino withheld your winnings, changed its rules, or blocked your account — report it.
What to include:
01
Casino name and website
02
Description of the issue
03
Country of residence
04
Screenshots or evidence (T&Cs, chat logs, emails)
05
Date and transaction details
Your data is protected
We analyse complaints according to EU UCPD standards and forward cases to relevant regulators when necessary.
How to File a Strong Complaint
To speed up investigation and regulatory action, include:
01
The casino name and website URL
02
Date and type of transaction (deposit, withdrawal, bonus, KYC request)
03
Screenshots: Terms & Conditions, bonus offer, chat logs, blocked withdrawal status
04
Proof of identity verification attempts (if relevant)
05
Payment confirmations (bank, e-wallet, crypto, card)
Where to Report Outside Our Platform
Players can also report directly to:
The casino’s licensing authority (MGA, Ksa, Spelinspektionen, ANJ, DGOJ, ADM)
National consumer authority in their EU country
European Consumer Centres Network (ECC-Net)
EU ODR Platform — for cross-border disputes
If a brand systematically violates obligations, we forward evidence to multiple authorities.
📤 Submit Report Securely ›
Trusted Casinos 2025
Casinos That Play Fair
Below are examples of Green-listed brands meeting EU fairness criteria.
| Casino | Licence | Average Payout Time | Transparency Score | Player Support |
|---|---|---|---|---|
| Wonaco | Anjouan | Within 24 hours | 97 % | Email + Live Chat |
| Vicibet | Curacao | 1-3 days | 95 % | Email + Live Chat |
| Spinbetter | Curacao | Up to 7 days | 94 % | 24/7 support |
Each of these operators has been verified for:
Transparent bonus rules
Fast, predictable withdrawals
Fair gameplay (audited RNG)
Active responsible-gaming tools
✅ *View the Full Trusted List ›
Know Your Rights
EU Law Protects You
Under the Unfair Commercial Practices Directive (2005/29/EC), gambling operators targeting EU consumers must act transparently and fairly.
If they mislead you or apply undue pressure, you have the same rights as any consumer in the EU single market.
Our assessments follow the core principles of:
01
Unfair Commercial Practices Directive (2005/29/EC)
02
Consumer Rights Directive (2011/83/EU)
03
Audiovisual Media Services Directive (2010/13/EU)
Advertising rules, including gambling promotions.
04
Digital Services Act (2024 Regulation (EU) 2022/2065)
Obligations to act against misleading commercial communication and illegal content.
05
E-Commerce Directive (2000/31/EC)
Online service provider obligations and consumer protection.
06
GDPR (Regulation (EU) 2016/679)
Data and privacy rights.
07
Online Dispute Resolution Platform (ODR)
Operated by the European Commission.
Players across the EU have unified protections
Even if the casino is offshore or uses a foreign licence, EU consumer law applies if the brand targets EU players by language, currency, marketing, or payment methods.
If a Casino Refuses to Pay You
Submit a formal complaint through their official channel
Escalate to the national regulator of their licence (e.g. MGA, Ksa, ANJ)
If cross-border, contact ECC-Net (European Consumer Centre Network)
Keep all correspondence and screenshots — they are valid legal evidence
How to Recognise Fake Licences
they often don’t apply EU standards
EU Online Dispute Resolution (ODR)
For cross-border disputes, players can also submit cases through the EU’s official ODR platform:
https://ec.europa.eu/consumers/odr
We guide players on how to prepare evidence for ODR complaints.
📚 *Learn More About Your Rights ›
Latest Reports and Case Studies
Stay informed about new investigations and updates on unfair practices.
Examples:
Multiple complaints filed against XYZBet for delayed payouts (under review)
Wyns Casino moved to Green List after external audit
Regulators warn players about fake MGA seals used by BetEuro24
📰 *See All Reports ›
Transparency & Independence
Is it Fair Casino is an independent, non-affiliated project. We do not sell rankings or accept payments from gambling operators. Our assessments are based solely on verified data, EU law, and player evidence.
We cooperate with:
01
European Consumer Centres Network
(ECC-Net)
02
National gambling regulators
(MGA, Ksa, ANJ, Spelinspektionen, etc.)
03
Independent testing labs
(eCOGRA, iTechLabs, GLI)
Responsible Gambling
Play Smart, Stay Safe
We promote responsible gaming and player wellbeing.
If you ever feel gambling is no longer fun or controlled — seek help immediately.
If Gambling Stops Being Fun
Signs you may need support:
01
You are chasing losses
02
You feel stressed when you cannot play
03
Gambling money meant for essential expenses
04
You hide your gambling from others
05
You can’t stop even when you want to
If you recognise any of these, pause immediately and contact a responsible gambling organisation.
Useful contacts:
❤️ *Find Support ›
Subscribe for Updates
Stay informed about scam alerts and trusted casino updates.
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We respect your privacy.
No spam — only verified, useful information.
Legal Notice & Disclaimer
The information published on Is it Fair Casino is provided for transparency and consumer awareness purposes.
We do not provide formal legal advice.
Casinos may update their Terms & Conditions at any time — we update our data regularly, but players should always review the latest version on the casino website.
If you believe a brand is misrepresented, you may contact our editorial team with evidence for review.
Editorial Independence Policy
We do not accept payments, incentives, or commissions from casino operators in exchange for favourable ratings or placement.
We do not sell ranking positions
All assessments are based strictly on verifiable data, legal standards, and documented user reports
If a casino disputes a rating, it may submit counter-evidence for review — but no operator can pay to remove or alter a rating
This ensures that Is it Fair Casino remains a fully independent, player-focused platform.